Delivery & Returns

BREXIT UPDATE

This website continues to service orders from all customers.
Due to new Brexit regulations coming into force on the 1st of July 2021, we shall now display the amount of tax payable by UK customers.
If you are not in the UK you will not pay UK VAT, however you may be charged taxes on reception of your order depending on regulations enforced in your Country.
The purchaser of products from this shop will be responsible for any local custom clearances or any duty which may be levied in the country of destination where the order delivered.
This shop has no liability for local customs arrangements, duties, taxes and costs nor accepts returns due to the aforementioned. Please contact your local customs authority for more information about import in your country.
This regrettable complication is due to the UK leaving the EU.

COVID-19

We are still shipping orders in UK, in Europe and the rest of the world.  Our fulfillers are following the government guidelines to ensure they can continue operating in a safe and efficient manner.  Please bear with us if orders take a little longer than usual.

DELIVERIES

We aim to process all our orders as soon as possible, dispatching your orders in one or two working days – stock allowing.
High demand titles may occasionally be unavailable but we aim to restock them
as quickly as possible, so if the product you would like to purchase is temporarily our of stock please check again in a couple of days

For orders under £25 we offer standard (non-tracked) delivery.
For orders over £25 we only offer tracked delivery, the price is slightly higher, but it gives you peace of mind.  Deliveries to destinations outside of mainland UK may require additional delivery time.

When placing an order online, please make sure to provide accurate details: incorrect information will delay the processing of your order.
We only ship complete orders, if you are purchasing a pre-order only item, please do so separately, as it may delay the delivery of other available items.

Please note that during busy sales periods, orders can take longer to arrive.
Most items do arrive within 2 to 5 days from us posting them to you.  However, delays do sometimes occur within the mailing system and we would ask that for UK orders
you wait a total of 14 days for the delivery to be made, and over 21 working days for deliveries abroad before getting in touch with us.

RETURNS

All our returns are subject to a restocking fee of 10%

If you are unsatisfied with our product, please contact us to discuss its return. Our products come with a 14 days return policy which starts from the day you receive your item
and they in order to be returned it must be in its original package, unopened and unused.

If you are returning a product that was part of an offer (Buy One and Get One Free etc…) or similar promotions please note that you have to return all the other products in the offer.
This is only valid if you bought the product on our website. If you bought from other retailers please get in touch with them.